Quick Fixes
Before diving into specific issues, try these common solutions:
Refresh the Page
Many issues can be resolved by refreshing. Press Ctrl+R (Windows) or Cmd+R (Mac), or click the refresh button in your browser.
Clear Your Cache
Outdated cached data can cause problems. Clear your browser cache:
- Chrome: Settings → Privacy → Clear browsing data
- Firefox: Settings → Privacy → Clear Data
- Safari: Develop → Empty Caches
Try a Different Browser
If issues persist, try accessing Cocovox in a different browser (Chrome, Firefox, Safari, or Edge).
Check Your Internet Connection
A slow or unstable connection can cause loading issues. Test your connection at fast.com.
Pro Tip: Many issues are temporary. If something isn't working, wait a few minutes
and try again.
Common Issues
Can't Log In
- Check that caps lock is off
- Use "Forgot Password" to reset your password
- If using Google sign-in, ensure you're signed into the correct Google account
- Clear cookies and try again
Page Won't Load
- Check your internet connection
- Try a hard refresh:
Ctrl+Shift+RorCmd+Shift+R - Disable browser extensions temporarily
- If it still won't load, email Corey@cocovox.ai so we can check for an outage
AI Tutor Not Responding
- Wait a moment and try again (high traffic can cause delays)
- Refresh the page and start a new conversation
Flashcards Not Saving
- Ensure you're connected to the internet
- Wait for the "Saved" indicator before navigating away
- Try refreshing and checking if cards appear in your library
Browser Requirements
Cocovox works best on:
- Chrome (version 90+)
- Firefox (version 90+)
- Safari (version 14+)
- Edge (version 90+)
Internet Explorer is not supported.
Phone and Tablet Issues
Cocovox runs in your phone or tablet's web browser. If something isn't working:
- Update your browser to its latest version
- Close the browser tab and open cocovox.ai again
- Check that your browser is allowed to use the microphone for cocovox.ai
Reporting a Bug
If you've found a bug, help us fix it:
- Take a screenshot of the issue
- Note what you were doing when it happened
- Email Corey@cocovox.ai with details
- Include your browser/device and operating system
Get Help
Still stuck? We're here to help:
- Email: Corey@cocovox.ai
- Response time: Usually within 24 hours
